Professional Summary
Senior Employee Relations Manager skilled in Customer Service, Microsoft Word, Microsoft Office, Interpersonal Skills, and Organization Skills. Proven track record in employee relations management, customer care, and talent acquisition with experience spanning healthcare, financial services, and staffing industries.
Professional Experience
Patient Financial Service Representative
Memorial Healthcare System
August 2025 - Present (3 months)
Senior Employee Relations Manager
MedPro Healthcare Staffing
September 2024 - May 2025 (9 months)
Full-time position managing employee relations for healthcare staffing organization.
Multitasking
Presentation Skills
Customer Support
Teamwork
Employee Relations Manager
MedPro Healthcare Staffing
June 2022 - September 2024 (2 years 4 months)
Full-time position managing employee relations initiatives and programs.
Multitasking
Presentation Skills
Customer Support
Teamwork
Platinum Customer Care Professional
American Express
June 2021 - March 2022 (10 months)
Full-time position providing premium customer service to platinum cardholders.
Multitasking
Customer Support
Teamwork
Customer Service Representative
BUGATCHI
December 2020 - May 2021 (6 months)
Boca Raton, Florida
Customer Support
Teamwork
Administrative Assistant
Lockman Security Inc.
June 2020 - December 2020 (7 months)
Full-time position providing administrative support and office coordination.
Multitasking
Customer Support
Data Entry
Office Administration
Talent Acquisition Coordinator
Cross Country Healthcare
February 2020 - June 2020 (5 months)
Boca Raton, Florida
Screened potential candidates and assisted with their application process. Worked collectively with team members to reach weekly and individual goals.
Data Entry
Accounting Intern
TouchSuite
July 2019 - September 2019 (3 months)
Boca Raton, Florida
Assisted with monthly credit card and expense reconciliation reports. Helped generate inventory reports. Aided with employee expense reports.
Data Entry
Office Administration
Beauty Consultant
Target
September 2018 - May 2019 (9 months)
Helped an average of 55 guests per day with any inquiries about merchandise. Aided Spanish speaking guests helping retain guest loyalty to our store. Suggested different displays which helped increased sales.
Customer Support
Teamwork
Simple Servings Food Cook
Sodexo
August 2017 - June 2018 (11 months)
Carefully maintained a sanitized and allergen-free station. Prepped and cooked allergen-free food for an average of 300 students a night.
Customer Support
Talent Acquisition Specialist - Intern
Cross Country Healthcare
June 2017 - August 2017 (3 months)
Boca Raton, Florida
Exceeded the average daily pre-screens by 25%, completing more than 300 pre-screens daily. Prioritized and followed-up on all prospects to recruit qualified candidates, resulting in a 3% increase in recruits.
Education
Florida State University
Bachelor of Science - International Relations and Affairs
2016 - April 2022
International Affairs with a concentration in Public Administration, specifically Emergency Management and Homeland Security.
Core Skills
Customer Service
Microsoft Word
Microsoft Office
Interpersonal Skills
Organization Skills
Employee Relations
Multitasking
Presentation Skills
Data Entry
Office Administration
Teamwork
Bilingual (Spanish)